1. FAILURE TO COMMUNICATE
When speaking with paralegals, lack of communication with a server can kill a business relationship. One of the paralegals we work with told us that this had been her largest frustration before she started using our services. We welcome your input and suggestions. We notify you as soon as the paper has been served and then follow up right away with your affidavit of service.
2. FAILURE TO PERFORM SERVICE AS DIRECTED
According to some of the paralegals we work with, a major issue they've previously dealt with is having a process server ignore written instructions provided to them in regards to the service. We input your information into our database and a copy of your instructions is highlighted and brought to the server's attention.
3. NOT GETTING THE PAPERS SERVED
We know there are times when a defendant is impossible to serve due to evasion; however, we take extraordinary efforts to make contact with the defendant including "wait-time" as well as performing skip tracing in an effort to find his/her known associates and relatives. We also perform social network searches, cell phone searches and postal change of address searches.
4. THE COST OF SERVICE
We polled current clients of ours and they state that they switched to our services because our prices are competitive, we keep them apprised of any additional costs that could develop, and we go that extra mile to ensure the job gets completed as quickly as possible.
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